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FAQs

Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with quick and comprehensive answers to common queries.

FAQs

1. What products do you offer?

We offer a wide range of products, including custom creations, home décor, scented items, festive products, and personalized gifts. Explore our collections for something unique and meaningful.

2. Do you ship internationally?

Yes, we ship to select international locations. Additional customs fees and shipping charges may apply depending on the destination.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment's progress on our tracking page.

4. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Personalized products are non-returnable unless defective. Please visit our Returns Policy page for more details.

5. How do I personalize my order?

Select the product you wish to customize and use the available options to add names, quotes, or designs. Contact our support team for further assistance.

6. Are your scented items safe for daily use?

Yes, all our scented products are made with high-quality, non-toxic ingredients, ensuring they are safe for everyday use.

7. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of placement. Contact our customer service team as soon as possible for assistance.

8. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods as detailed at checkout.

9. Do you offer discounts or promotions?

Yes, we run regular promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

10. How can I contact customer support?

You can reach us via email, phone, or the contact form on our website. Our support team is available to assist you with any inquiries.

About Shop

What products do you offer?

We offer a wide range of personalized gifts and apparel, including custom T-shirts, hoodies, mugs, bottles, bags, and accessories. Explore our collections for every festival, occasion, or everyday style — all proudly Made in India.

How can I personalize my order?

Select the product you wish to customize and use the available “Upload Your Design” or personalization options to add names, quotes, or artwork. For custom bulk or corporate orders, reach out to our support team anytime.

Can I cancel or modify my order?

Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our Customer Support Team immediately with your order number for quick assistance.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. Click the link to monitor your shipment’s status in real time through our Order Tracking page.

What is your return policy?

We accept returns within 7 days of delivery for unused, unworn items in their original packaging.

👉 Note: Personalized or customized products are non-returnable unless defective.

Please visit our Returns Policy page for more details.

What payment methods do you accept?

We accept all major credit and debit cards, as well as UPI, Net Banking, and Wallet Payments. All transactions are processed through secure, encrypted gateways to ensure your safety.

Do you offer discounts or promotions?

Yes! We regularly run offers and seasonal sales on festive collections and personalized gifts. Subscribe to our newsletter or follow @Ethorva on social media to stay updated.

Are all Ethorva products Made in India?

Yes! Every Ethorva product is proudly Made in India, from fabric selection to final printing and packaging. We believe in supporting local craftsmanship while delivering world-class quality and design.

Can I order in bulk or for corporate gifting?

Absolutely! Ethorva offers bulk and corporate gifting solutions for teams, events, and organizations. You can personalize products with your company logo or custom design.

👉 For bulk orders or corporate gifting inquiries, please contact us at support@ethorva.com to request quotations, design previews, or mock-ups.

How can I contact customer support?

You can reach our support team via the Contact Page or email us at info@ethorva.com.

We’re available Monday to Friday to assist you with orders, customizations, and product queries.

How do I wash and care for my Ethorva apparel?
  • To keep your Ethorva garments looking great through up to 30 washes, follow our quick care tips:

  1. Wash inside-out with cold water on a gentle cycle using similar colors.

  2. Tumble dry low or hang-dry in the shade.

  3. Iron inside-out on the lowest heat setting—never directly on prints.

  4. Do not bleach, wring, or dry clean.

➡️ For the full wash & care guidelines, see our Wash & Care Instructions page.