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Returns Policy

Returns Policy

Overview

We aim to provide a seamless shopping experience and stand by the quality of our products. If you are not completely satisfied with your purchase, our Returns Policy outlines the steps to initiate a return, conditions for eligibility, and refund details.

1. Return Eligibility

To qualify for a return:

  • Timeframe: Items must be returned within 14 days of delivery.
  • Condition: Products must be unused, in their original packaging, and include all tags, manuals, and accessories.
  • Non-Returnable Items: Personalized, custom-made, or perishable products are non-returnable unless defective or damaged upon arrival.

2. Return Process

  1. Initiating a Return:
    • Contact our customer support team via email or phone with your order details and reason for the return.
    • Our team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Packaging the Item:
    • Securely pack the item to prevent damage during transit. Use the original packaging if possible.
  3. Shipping the Item:
    • Send the item to the return address provided by our support team.
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refund Method: Refunds will be credited to the original payment method used for the purchase.
  • Deductions: Shipping fees and any applicable handling charges are non-refundable.

4. Exchanges

  • We offer exchanges for items that are defective, damaged, or incorrect. Please contact customer support within 48 hours of receiving your order to arrange an exchange.
  • Replacement items will be shipped after we receive the original product.

5. Damaged or Defective Items

  • If your product arrives damaged or defective, notify us within 48 hours of delivery with photos as proof.
  • We will provide a replacement or full refund for damaged items at no additional cost to you.

6. Cancellations

Orders can be canceled within 24 hours of placement. After this period, the order will be processed, and the Returns Policy will apply.

Contact Us

If you have questions or need further assistance with your return, please contact our support team. Your satisfaction is our top priority!