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Shipping Policy

Shipping Policy

Shipping & Delivery Policy

Effective Date: April 1, 2025

At Ethorva, we are committed to delivering your orders efficiently, securely, and on time. Our shipping policy ensures transparency and provides all necessary details for a smooth shopping experience. Please review the following key aspects of our shipping and delivery process.

1. Order Processing

  • Standard Orders: Processed within 1-2 business days.

  • Custom Orders: Personalized or made-to-order items typically require 3-5 business days, depending on complexity.

  • Exceptions: Orders placed on weekends or public holidays will be processed on the next business day.

Our team ensures all orders are securely packed to prevent damage during transit.

2. Shipping Methods & Delivery Time

We use top courier services to ensure reliable delivery:

  • Standard Shipping: Delivery within 3-7 business days after processing.

Shipping timelines are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

3. Shipping Costs

Shipping charges are calculated based on:

  • Order Weight & Dimensions: Larger or heavier items may incur higher shipping fees.

  • Delivery Location: Charges vary depending on the shipping destination.

  • Free Shipping: Available on orders above a specified amount. Check our website for current promotions.

4. Order Tracking

Once your order is shipped, a tracking number will be emailed to you. You can track your shipment via the courier’s website. If you experience any tracking issues, our customer support team is available to assist you.

5. Lost, Delayed, or Damaged Shipments

In the unlikely event of a lost, delayed, or damaged package:

  • Report the issue to us within 48 hours of delivery.

  • We will coordinate with the courier to resolve the matter promptly.

For damaged items, please provide clear photos of the package and item to assist with our investigation.

6. Contact Us

For any shipping-related inquiries or assistance, reach out to our customer service team:

We are here to ensure a seamless shopping and delivery experience for you.

Ethorva India Pvt Ltd reserves the right to update or modify this policy at any time. Please refer to our website for the latest version.