Shipping Policy

Shipping & Delivery Policy
Effective date: 21 October 2026

Every Ethorva product is made to order. Nothing sits in a warehouse – your T-shirt, hoodie or mug is printed for you by our production partners in India after you place your order. Here is exactly what to expect.

1. Processing time

• Printing and dispatch: 3–5 working days (Monday–Saturday, excluding public holidays).
• Custom artwork orders: add 1–2 working days for design checking before printing starts.

2. Delivery time

• Delivery usually takes 3–7 working days after dispatch, so most orders arrive within 7–12 working days of ordering.
• Remote areas, North-East states, J&K and island territories may take a few extra days.
• During festivals and peak sale periods, courier networks can be slower than usual.

3. Shipping charges

Free shipping on every order within India. We currently ship only within India.

4. Payment

All orders are prepaid through our secure payment partner (UPI, debit/credit cards, net banking and wallets). Cash on Delivery is not available at the moment.

5. Tracking your order

As soon as your order is dispatched you will receive the courier name and tracking number by email. You can also track it on our Track Order page.

6. Address changes and delivery issues

• Please double-check your address and phone number at checkout. To change an address, contact us within 12 hours of ordering – after printing starts we may not be able to change it.
• If a parcel is returned to us because of an incorrect address or because nobody was available to receive it, re-shipping charges will apply.
• If your tracking shows "delivered" but you have not received the parcel, contact us within 48 hours and we will raise it with the courier.

7. Contact

Questions about your delivery? WhatsApp +91 63706 04545 or email support@ethorva.com (Monday–Friday, 10 AM–6 PM IST).